World Class Access: The Walt Disney Company

Ready for a white-knuckle ride? 

On a hot pink background in white font is the title: World Class Access, accompanied by the Accessibility Partners logo on the right (two clasped hands, one pink and the other purple forming a heart shape. Underneath the title is an image of a castle, evocative of the iconic Disney castle! It has stone-brick textures with multiple towers and turrets, each turret is topped with colourful flags. The castle’s centrepiece is a large arched entrance, inviting viewers in. Underneath that image, also in white font are the words: Where Dreams Come True: Disney & Accessibility The bottom of the image features a white banner with pink text inside that reads: “Accessibility Partners Discover Your Possibilities”

This week’s World Class Access sees us focusing on the Disney empire! A global mass media and entertainment conglomerate, Disney currently operates twelve theme parks located across six resort campuses in four countries, including the USA, France, and China. Last year, the revenue generated from the parks alone was nearly $34.2 billion.

Guests with disabilities are welcome at the park, and they have a wealth of facilities available to ensure your visit is as magical as possible, whatever your needs.

For guests with mobility issues, designated load and unload zones are available for attractions, as well as wheelchair-accessible ride vehicles. Measures are in place to ensure queuing is as comfortable as possible, including provisions for accessing shorter queues where possible. Neurodivergent guests have access to designated “take break areas” that are quieter should they need to decompress, as well as sensory guidance for the experiences at the parks, including scents, lighting effects and attraction speeds.

Assistive technology like sign language interpretation, assistive listening, handheld captioning, audio description, portable tactile maps and stationary braille maps for those with low vision and hearing loss. 

Many of the available facilities can also benefit those without specific disabilities, underscoring the enduring value of inclusive design.

Planning and navigating a trip to a new destination with accessibility needs can feel overwhelming; Disney’s frontline “Cast Members” are trained to support all their guests, with a particular specialisation in neurodiversity. To ensure your visit is the best it can be, our staff can assist you in booking the right hotels and selecting suitable experiences so you know what to expect when planning your holiday. 

What would make World Class Access for you? 

Have you seen something or somewhere that you think is an excellent example of inclusion or accessibility?

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